terms of services
Effective Date: 01/01/2025
Welcome to C’est Halal Gourmet! These Terms of Service (“Terms”) govern your use of our website https://cesthalal.com and the purchase of our products. By accessing our website or placing an order, you agree to comply with these Terms.
1. General Terms
1.1. C’est Halal Gourmet is an online food delivery service specializing in authentic halal European cuisine.
1.2. We reserve the right to update or modify these Terms at any time without prior notice.
1.3. By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.
2. Orders & Payments
2.1. All orders must be placed through our official website. We do not accept orders via direct messages or phone calls unless stated otherwise.
2.2. Orders are only confirmed after payment is received.
2.3. We accept payments via [Insert Payment Methods]. All transactions are securely processed through third-party payment gateways.
2.4. Prices are subject to change without prior notice, but confirmed orders will not be affected.
3. Shipping & Delivery
3.1. Our delivery services cover [Insert Coverage Area]. If your area is outside our coverage, we may not be able to fulfill your order.
3.2. Delivery times are estimated and may vary due to factors beyond our control (e.g., weather, traffic, or high order volume).
3.3. It is the customer’s responsibility to ensure someone is available to receive the order. If the delivery is unsuccessful due to an incorrect address or unavailability, we are not responsible for any losses.
4. Refunds & Cancellations
4.1. We do not accept cancellations or changes once an order is confirmed. Please review your order carefully before payment.
4.2. Refunds or replacements are only provided for the following cases:
- Wrong item received.
- Order arrived damaged due to our fault.
- Missing items in the order.
4.3. Refund requests must be made within 2 hours of delivery with supporting photos. More details can be found in our Refund Policy.
5. Product Quality & Storage
5.1. Our products are prepared fresh and delivered in proper packaging to maintain quality.
5.2. Customers are advised to store food properly (e.g., refrigerated or frozen as required) and consume within the recommended period.
5.3. We are not responsible for food spoilage due to improper handling after delivery.
6. Limitation of Liability
6.1. We strive to ensure all information on our website is accurate, but we do not guarantee that product descriptions, pricing, or availability will always be error-free.
6.2. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
6.3. Customers with food allergies should check ingredient details before purchasing. We do not take responsibility for allergic reactions.
7. Intellectual Property
7.1. All content on our website, including text, images, branding, and recipes, is the property of C’est Halal Gourmet and cannot be copied or reproduced without permission.
8. Governing Law
8.1. These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms will be handled under Malaysian jurisdiction.
9. Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: hi [@] cesthalal.com
Address: C’est Halal Gourmet (Central Kitchen), Tingkat 2, Wisma Rampai, Blok Pasifik, Jalan 34/26, Taman Sri Rampai, 53300 Kuala Lumpur