refund policy

Effective Date: 01/01/2025

At C’est Halal Gourmet, we take great pride in delivering high-quality,
freshly prepared halal European cuisine. Since our products are perishable food
items, we have a strict no-refund and no-return policy, except under specific
circumstances outlined below.

1. Eligibility for Refunds or Replacements

We only offer refunds or replacements in the following cases:

1.1 Wrong Order Received

If you receive the wrong item, please contact us
within 2 hours of delivery with clear photos of the product received. We will
arrange for a replacement or issue a store credit.

1.2 Damaged or Spoiled Products

We ensure our products are delivered fresh and in
good condition. However, if your order arrives damaged or spoiled due to our
fault, please:

Take clear photos of the affected item.

Contact us within 2 hours of delivery.

If the issue is verified, we will offer a
replacement or a partial/full refund based on the situation.

1.3 Missing Items

If any part of your order is missing, please notify
us immediately upon receiving your order. We will verify the issue and arrange
for a replacement or store credit.

 

2. Non-Refundable Cases

We do not provide refunds, returns, or exchanges in the following cases:

Change of mind after placing an order.

Orders not collected from the delivery rider.

Incorrect delivery address provided by the customer.

Delays caused by third-party delivery services.

Complaints made after 2 hours of receiving the order.

3. How to Request a Refund or Replacement

To request a refund or replacement, please provide the following details
via [Insert Contact Email or WhatsApp]:

Order number

Photos of the item received (if applicable)

Description of the issue

We will review your request and respond within 24 hours.

4. Refund Processing Time

If a refund is approved, it will be processed via:

Store credit (immediate use for future purchases).

Original payment method (may take 3-5 business days, depending on your
bank).

5. Contact Us

For any refund-related inquiries, please reach out to us at:

Email: hi [@] cesthalal.com

or

Whatsapp our support via website whatsap button

Address: C’est Halal Gourmet (Central Kitchen), Tingkat 2, Wisma Rampai,
Blok Pasifik, Jalan 34/26, Taman Sri Rampai, 53300 Kuala Lumpur